Returns & Refund Policy
At Earthwise Decor, we are committed to your satisfaction and stand behind the quality of every product we offer. Please read our policy carefully before making a purchase.
Our Print-on-Demand Model
All our products are made to order, specifically for you. This means each item is produced only when you place your order — reducing overproduction and unnecessary waste, in line with our eco-friendly values. Because of this, we are unable to accept returns or exchanges for change-of-mind purchases.
What We Cover
We will gladly offer a refund or replacement if your order arrives with any of the following issues:
- Damaged or defective items on arrival
- Wrong item received
- Printing errors or significant quality issues
- Lost or undelivered orders (after investigation with the courier)
What We Don't Cover
- Change of mind or buyer's remorse
- Incorrect size selected at checkout — please refer to our size guides before ordering
- Minor colour variations due to differences in screen displays
- Items damaged due to misuse or improper care
How to Request a Refund or Replacement
If your order qualifies under our policy, please contact us within 30 days of delivery with the following:
- Your order number
- A clear description of the issue
- Photos showing the damage, defect, or incorrect item
You can reach us via our Contact page. We aim to respond within 2 business days.
Refund Process
Once your request is reviewed and approved, refunds will be issued to your original payment method within 5–10 business days. In some cases, we may offer store credit or a replacement item instead.
Exchanges
We do not offer direct exchanges due to our made-to-order model. If you received a defective or incorrect item, we will arrange a replacement at no additional cost.
Contact Us
Have questions about your order or this policy? We're here to help. Please reach out via our Contact page, and we'll get back to you as soon as possible.