Privacy Policy

At Earthwise Decor, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our store.

Information We Collect

When you visit or shop with us, we may collect the following information:

Personal details: name, email address, phone number, and shipping/billing address
Payment information: processed securely through our payment providers — we do not store your card details
Device & browsing data: IP address, browser type, pages visited, and referring URLs
Order history: details of products purchased and order status

How We Use Your Information

We use your information to:

Process and fulfil your orders
Send order confirmations and shipping updates
Respond to your enquiries and provide customer support
Improve our store and personalise your experience
Send marketing communications (only if you have opted in)
Comply with legal obligations

Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted third parties only where necessary, including:

Print-on-demand partners (e.g. Printful, Printify) to fulfil your order
Shipping carriers to deliver your order
Payment processors to handle transactions securely
Shopify as our e-commerce platform provider

Cookies

Our store uses cookies to enhance your browsing experience, analyse site traffic, and support marketing efforts. You can manage your cookie preferences through your browser settings.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Opt out of marketing communications at any time

To exercise any of these rights, please contact us via our Contact page.

Data Security

We take reasonable precautions to protect your personal information from unauthorised access, loss, or misuse. Our store is hosted on Shopify, which maintains industry-standard security measures.

Third-Party Links

Our store may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.